Safe product sourcing, from request to front door.
ENTITY-E.com helps shoppers request products, review sourcing options, checkout securely through Shopify, track orders, and get customer-first support from one place.
One company. Every step.
ENTITY-E.com helps online shoppers request products, review sourcing options, checkout securely through Shopify, track orders, and contact support from one clear place.
Product sourcing review
Found a product online? Send the product name, link, quantity, and details so we can review whether it can be sourced safely and clearly.
Secure Shopify checkout
When a product is available, customers can shop through Shopify checkout with clear pricing, order confirmation, and support access.
Tracking and support
After checkout, customers can track orders, review delivery expectations, and contact support from the ENTITY-E.com help center.
30-Day Support Promise
30-day support windowENTITY-E.com keeps support simple and transparent. If something is wrong with your order or it does not meet your expectations, contact us within 30 days of delivery and we will review the best available solution under our refund policy. No hidden support channel, no confusing process.
Learn before you request or buy.
These short guides explain what to check before buying from an unfamiliar website, how product requests work, and how ENTITY-E.com reviews product sourcing requests.
Check the seller, product details, checkout, shipping, and support path before moving forward.
GuideProduct request vs product purchaseUnderstand the difference between asking for a sourcing review and placing a product order.
ChecklistWhat to check before buying from an unfamiliar websiteReview support details, policies, checkout, reviews, shipping terms, and product claims.
ProcessHow ENTITY-E reviews product sourcing requestsSee what details to send and what happens before a product can move forward.
Product sourcing, delivery, and support.
Clear answers for shoppers who want help finding products, ordering safely, tracking delivery, and contacting support.
Can ENTITY-E.com help me source a product?
Yes. You can send us a product name, product link, quantity, and details. We review the request before confirming whether the item can be sourced.
How does the product request work?
Use the Request a Product page, submit the product details, and our team will review the source, availability, and next step. Existing customers can request for free. New customer request review is $0.99.
What details should I send with a product request?
Send the product name, link, quantity, size, color, model, country, budget, and any image or reference that helps us understand what you want reviewed.
Can ENTITY-E.com source every product?
No. Some products may be unavailable, unsuitable, restricted, unclear, or not practical to source. We review each request before confirming any next step.
Is a product request the same as buying a product?
No. A request is a sourcing review only. It is not a product purchase and does not guarantee approval, availability, pricing, delivery time, or sourcing.
How long does delivery take?
Orders usually take 1 to 3 business days to process. After shipping, estimated delivery is 7 to 15 business days for the United States and Australia, 7 to 18 business days for Europe, and 10 to 25 business days for other countries.
Can I track my order?
Yes. After your order is processed, tracking information will be shared when available. You can also use the Track Order page for delivery updates.
What if I am not satisfied?
Contact support within 30 days of delivery and ENTITY-E.com will help review the best solution under the refund policy.
How do I contact support?
You can contact support through the Help Center or by emailing support@entity-e.com.