Refund Policy
Clear business information, customer support, shipping, refund, and privacy standards for ENTITY-E.com
30-day refund policy
ENTITY-E accepts eligible return and refund requests within 30 days from the date your tracking number confirms delivery.
How to request help
Contact customer support at support@entity-e.com. Include your order number and clear photos if the item arrived damaged, defective, or incorrect.
Eligibility
Items should be unused, in the same condition received, and in the original packaging unless the issue is damage, defect, or fulfillment error.
Return shipping
If a return is required, our support team will provide return instructions. Unless an item arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.
Refund timing
Once approved, refunds are issued to the original payment method. Banks and card providers may take 3 to 7 business days to post the refund.