Order tracking
Tracking may take time to update after checkout. Use your order confirmation email and tracking details when available.
ENTITY-E Help Center
How can we help?
Get help with orders, tracking, product requests, delivery questions, returns, and customer support. We keep the process clear so you know what to do next.
Customer-first support
Order help without the confusion.
Share your order number, email, and the issue. Our support flow is built to help customers find the right answer quickly.
- Secure Shopify checkout
- Clear order confirmation
- Tracking help when available
- 30-day support promise
Start here
Choose what you need help with.
These are the most common customer support paths.
Contact support
Send us the details.
For faster help, include your order number, the email used at checkout, and a clear description of the issue.
Email support
support@entity-e.com
Support topics
Find the right answer faster.
Use these topics to understand what information support may need from you.
Delivery questions
If delivery seems delayed, send the order number and email used at checkout so support can review the order.
Returns and refunds
Contact support within 30 days of delivery if you are not satisfied. We will review the best solution under our support promise.
Product requests
A product request is a sourcing request, not a product purchase. We review the details before confirming availability.
Product questions
Ask about product details, package contents, use instructions, or compatibility before placing an order.
Checkout help
Payments are handled through Shopify checkout. If you face an issue, include a screenshot and the device/browser you used.