The 30-Day Zero-Risk Guarantee Entity E LLC stands behind the integrity of our global supply chain and the quality of every product we distribute. We understand that purchasing online requires trust, which is why we offer a comprehensive 30-Day Zero-Risk Guarantee. If you are not completely satisfied with your purchase, our Return & Refund Policy is designed to be seamless, transparent, and hassle-free.
Eligibility & The 30-Day Window Our guarantee is valid for exactly 30 days from the date your tracking number confirms delivery to your address. We start the clock at delivery, not purchase, to ensure you are fully protected while your item is in transit. If 30 days have passed since your item was marked as delivered, we unfortunately cannot offer a refund or exchange. To be eligible for a standard return, your item must be unused, in the same condition that you received it, and in its original packaging.
Standard Returns & Shipping Costs If a physical return is required for a resolution, our support team will provide you with the address of the nearest processing facility. Please note that unless the item arrived damaged or defective, the customer is responsible for paying the return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Processing Refunds Once your refund is approved, either via a returnless resolution or upon receipt of your returned item, it will be processed immediately. A credit will automatically be applied to your original method of payment, such as credit card, PayPal, or Apple Pay.
Late or Missing Refunds: Please allow 3 to 7 business days for your bank or credit card company to officially post the refund to your account. If you have not received your refund after this period, please contact your credit card company and your bank first. If you have done this and still have not received your refund, please contact us at support@entity-e.com.
Exchanges & Replacements We only replace items if they arrive defective or damaged. If you need to exchange an item for the exact same product, send an email to our support team with your order number and photo evidence of the defect, and we will dispatch a replacement via our express logistics network immediately.